Password reminder
Printer was not found automatically
Check if the printer is on, WiFi is on, and iPhone is in the same WiFi network with the printer. If it still does not work, you'll have to use intermediate desktop client. Printers may be undetected for a number of reasons, even if they are included in our supported printers list.
Printout is garbage / black&white only
This means the driver selected by PrinterShare is not working correctly for your printer. Usually it happens with "generic driver", meaning there's no suitable driver for your model. Try to find the driver manually in Settings | Driver. If this doesn't help, use intermediate desktop client to skip PrinterShare internal drivers completely.
Can you add a driver for (my printer)?
We are using third-party driver packs. They get updated from time to time, but it's hard to tell if any particular printer will be supported any time soon.
Can you guarantee PrinterShare will work with (my printer)?
No. We don't have all possible printer models in our posession, and can only run tests on a limited number of devices. To tell if PrinterShare will work with your specific printer, you need to try it on free edition first, at least print a test page on it.
I've installed the desktop client, but phone failed to find it
Check if Nearby service in desktop client is on.
Nearby service in desktop client is off
You need Bonjour installed and running to support Nearby service. Bonjour installer is included in PrinterShare client for Windows; it is also available from Apple website. Also, in your Control Panel | Administrative Tools | Services, you should see "Bonjour service" as "started".
How do I print (something) from (some app)?
PrinterShare can print photos, contacts, and web pages. For this, you need to open PrinterShare app, tap a button for required content, and proceed with instructions.
To print something else, tap and hold on the content you want to print. You should get "Select" option and then "Copy" option. After you copied the content, you can use Paste to Print button in PrinterShare app to print it.
To print Mail attachments (including PDFs), open an attachment, tap action icon on the top right, then "Open In..." then "PrinterShare".
If none of this applies, then the data is not available to PrinterShare. This is because iPhone is built in a way which prevents one app from accessing another app's private data, and possibly doing unnecessary stuff with it.
Font size is too large
On print settings page, you should have either "Font Size" or "Zoom" option. Modifying one of these changes the font size.
Printout is "blurry"
PrinterShare says "Job sent to print service", but nothing prints
You are printing to a Remote printer. Your job is sent to a desktop client. If you have not installed the desktop client yet, you're doing something wrong. Otherwise, check Incoming Documents window of the desktop client. If the job is there, you may need to select it and click Print button to send it to printer. If it is not there, most likely you sent the document to someone else's printer. Search for printer again, using the User ID as a search string (here's the walkthrough).
Will (something) work if I'll pay for the app?
Limitations of PrinterShare Mobile are fully described here. If you found something else that doesn't work, it will not work in paid version either. You can open a help ticket and let us know what's wrong.
I have bought the Premium Key, but now I lost it. How do I get it back?
You can start the purchase process again with the same iTunes account. On some point iTunes Store will tell you that you already bought this item and offer to download it again.
Page Limit is still there after I bought the Premium Key?
That's the expected behavior. PrinterShare on desktop will still show the limit, but it will know when you are sending from upgraded device, and will not decrease your Page Limit for it. If you have another phone without Premium Key installed, documents from that phone will still spend pages.
